Question: curtrently there is an "Ask-a-Librarian" link in the upper right of EBSCO databases that leads to an EBSCO e-mail form which then gets delivered to librarian@esc.edu. We now have the ability to have that link go directly to our current online form - should we do that instead?
What we would lose would be the identifying subject line which let's us know users are coming from EBSCO as well as the attachment showing their search history.
What we would gain would be a filled out form where we don't have to cut and paste details.
Please comment as to your preference on this.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment