Ian had mentioned the idea of putting together an online knowledgebase of our canned responses - this software might be a good tool to do so.
Came across this free software for creating/managing an online Knowledgebase or FAQ site:
http://www.kbpublisher.com/
Take a look at the "Live Sites" links below the fold on the main page to see examples. Here is one that gives a good idea:
http://online.fiu.edu/faq/index.php
Dana
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